A slot cancelled too late is a lost slot
A few hours before the appointment, there is no time to offer it to someone else. You blocked your morning for nothing.
Goal: zero no-shows
Put an end to last-minute cancellations.
An appointment cancelled that very morning is a lost slot and revenue that will not come back. With Fleeky, your clients commit from the moment they book, get their reminder without you having to think about it, and when a slot opens up anyway, you offer it to the clients on your waiting list. You stop being at the mercy of your calendar.
- Deposit or card imprint
- Automatic text and email reminders
- Waiting list for the freed slot
Illustration of the flow
The challenge
Every no-show costs you a service nobody pays back
Without a reminder, forgetting always ends up happening
An appointment booked three weeks earlier slips the mind. It is not bad faith: nobody reminded your client.
Without a guarantee, cancelling costs nothing
As long as booking commits to nothing, cancelling at the last minute costs nothing either. You are the one who pays.
How Fleeky helps
Three stages to lock down your calendar
Commit at booking, remind before the appointment, fill the slot that opens up anyway. No step relies on your memory.
- From the Pro plan
Your client commits before she gets her slot
Ask for a deposit, paid at booking, or a card imprint, which saves the card with no immediate charge. Your client completes this step before confirming: she knows this slot matters.
Explore: Deposits & card imprint - From the Pro plan
Your terms, stated before confirmation
Your cancellation terms are stated before your client confirms. No more discussion afterwards: she knew what she was committing to.
- From the Pro plan
Reminders that go out without you
Confirmation at booking, a reminder before the appointment, by text message and email, following your settings. You have nobody left to chase, and your client no longer has to remember on her own.
Explore: Automated SMS & marketing - From the Start plan
A slot opens up, a client is already waiting for it
When no slot is available, your clients join the waiting list from your booking page. When a place opens up, you see who could come and notify her: she receives an email to book that slot.
- From the Start plan
The last-minute slot does not stay empty
Create a last-minute rule: it lowers the price of appointments booked 24, 48 or 72 hours ahead. The freed slot shows a badge on your booking page: a good reason to take it.
Explore: Dynamic pricing
In your day
In practice: your Saturday morning, protected at last
A new client books a two-hour full set for a Saturday morning, your most requested slot. It used to be a gamble. Not any more.
- 01
At booking
She reads your cancellation terms and saves her card: the card imprint is taken with no immediate charge.
- 02
The day before
She receives the text reminder you set up. If something comes up, she lets you know in time.
- 03
If the slot opens up
You open the waiting list, see who could come and notify her. She receives an email to book that slot.
In their words
“Fleeky has also helped me drastically reduce last-minute cancellations thanks to card holds — I went from an average of 10 last-minute cancellations per month to almost zero.”
Melissa
Nail Technician
Frequently asked questions
Your questions about cancellations
How does Fleeky bring my cancellations down?
By acting at the three moments that decide everything. At booking: a deposit or card imprint commits your client. Before the appointment: an automatic reminder keeps her from forgetting. If she cancels anyway: you fill the slot with your waiting list and a last-minute offer. Melissa, a nail technician, says she went from around ten last-minute cancellations a month to almost none with card imprints.
Will my clients agree to leave their card?
Yes, when it is clear. The booking flow shows them the guarantee and your terms before confirmation: nothing is asked by surprise. You choose whether to switch the guarantee on, to suit your business.
What is the difference between a deposit and a card imprint?
A deposit is an amount paid at booking. A card imprint saves a card with no immediate charge; any later charge depends on the flow and the terms you have defined.
Can I refund a deposit?
Yes. When a deposit has been collected, a refund action is available from the appointment details.
Which plans include these tools?
Deposits, card imprints and text reminders are part of the Pro plan. The waiting list and dynamic pricing are included from the Start plan. Deposits and card imprints require a configured payment account.
Get started
Protect your slots from today.
Create your Fleeky Pro account, switch on the guarantee of your choice and set up your reminders. Your calendar no longer depends on your clients’ memory.
Your other goals
Win new clientsFill your calendar with new clients, day and night.Gain visibilityGet ahead on Google, in reviews and on social media.Save time on adminTake your evenings back: bookings, reminders, invoices.Take payments fast with an NF525 certified registerTake a walk-in payment, without going through the calendar.Optimise your home-visit travelStop driving for nothing: your round on a map.